CONVERSATIONS

Overview

There are two ways to run conversations with Phonic, serving different customer profiles:

Webhook conversations

Features:

  • Start a conversation with a single function call
  • Dynamic agent configuration at the start of each conversation via webhook
  • Post-call analysis via webhook
  • Tool use via HTTP requests

Use this if you:

  • Prioritize ease of use and speed to deployment
  • Would like Phonic to orchestrate telephony for you, either with your phone number or ours

WebSocket conversations

Features:

  • All webhook conversation features, in addition to:
  • Start a conversation by initiating a WebSocket connection
  • Access to every payload exchanged between the telephony provider and Phonic API
  • Tool use on the server side, which is helpful for using tools without exposing them to the public Internet

Use this if you:

  • Would like to implement tools using your own infrastructure
  • Would like to use your own audio interface, either via telephony, web, or other