conversation.analysis

The conversation analysis webhook is triggered when conversation analysis completes.

Webhook payload

Here is an example of the POST request JSON payload:

1 {
2   "event_type": "conversation.analysis",
3   "data": {
4     "conversation": {
5       "latencies_ms": [3179, 935, 595],
6       "interruptions_count": 1
7     },
8     "call_info": {
9       "from_phone_number": "+17124583766",
10       "to_phone_number": "+19189397081"
11     }
12   },
13   "created_at": "2025-07-14T11:36:33.767Z"
14 }

Example usage

Here’s an example of how to handle the webhook in a Hono app:

1 import { Hono } from "hono";
2 import { Webhook } from "svix";
3 
4 const app = new Hono();
5 
6 app.post("/webhooks/phonic", async (c) => {
7   if (!process.env.PHONIC_WEBHOOK_SECRET) {
8     return c.text("Bad Request", 400);
9   }
10 
11   const wh = new Webhook(process.env.PHONIC_WEBHOOK_SECRET);
12   const rawBody = await c.req.text();
13 
14   try {
15     const payload = wh.verify(rawBody, {
16       "svix-id": c.req.header("svix-id") ?? "",
17       "svix-timestamp": c.req.header("svix-timestamp") ?? "",
18       "svix-signature": c.req.header("svix-signature") ?? "",
19     });
20 
21     console.log(JSON.stringify(payload, null, 2));
22 
23     return c.text("OK", 200);
24   } catch (error) {
25     console.error("Failed to verify webhook:", error);
26 
27     return c.text("Bad Request", 400);
28   }
29 });
30 
31 export default app;